AI Value Realization
Can we prove what AI is worth to the business?
Most AI programs fund pilots, not outcomes. Without an explicit value model, the board sees cost and activity, never impact.
Maturity
Showing level 2, Establishing
Key decisions
- Who owns the benefitIT delivers, the business signs the number
- How many use cases to run at onceLearning across many versus going deep on three
- Productivity or growth casesEasier to measure versus bigger to win
- Portfolio or project fundingStrategic focus versus speed of approval
- When to re-fund, re-scope or retireA fixed review rhythm versus waiting for failure
Anti-patterns
- Pilots launched without a baseline
- Experimenting everywhere
- Counting licenses or active users as value
- Hours saved that never leave the budget
- Pilots that succeed in isolation and never connect
- Treating AI as a technology programme rather than an operating model change
Measure progress
- Use cases with a named business owner and an agreed baseline
- Realized versus committed value per use case
- Time from idea to measured value
- Share of AI spend tied to a signed business outcome
- Cost per successful outcome, in the unit the business uses
- Share of AI investment aimed at growth and decision quality rather than productivity
Builds on
The starting level. Nothing precedes it.
Nothing in another pillar. It builds on the level before it.
Enables
Only the next level in this pillar.
Top of this pillar. Nothing else depends on it.
Plays to run here
No play for this level yet.
No play for this level yet.
Microsoft-specific guidance, as of September 2026.
Ratings are illustrative and pending author review.
Capabilities
| Capability | Role in this pillar | Rating |
|---|---|---|
| Microsoft Copilot Analytics | Adoption and impact reporting for Copilot and agents | Trial |
| Microsoft Foundry evaluations and observability | Quality, cost and usage per agent | Trial |
| Microsoft Cost Management | Cloud and AI spend by workload | Adopt |
Proven. Use it by default for this purpose.
Production-ready. Use it with a clear scope.
Promising. Explore with a small team.
Not recommended for new work.
Known gaps
The tooling measures usage and cost. Business value still has to be modeled, and signed off, by the business.