CDAIO Playbook
All pillars

AI in the Process

Where does AI change how work gets done?

Value appears when a process is redesigned around AI, not when a tool is added to the old process.

ValueDataContextProcessGovernancePeople

Maturity

Showing level 2, Establishing

Key decisions

  • Augment or redesignLower risk versus bigger return
  • Build or buy agentsDifferentiation versus speed

Anti-patterns

  • Automating a broken process

Measure progress

  • Cycle time and cost per process instance

See this level on the map

Plays to run here